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What do you need to consider?

Your satisfaction with the quality of our products is the most important thing for us! If, despite the highest quality standards and controls of TITAN products, you still have something to complain about, please follow the instructions below.

Because in this way it is possible for us to handle your concern as smoothly as possible and to help you as quickly as possible back to the best satisfaction with our products.

Who is the right person to contact?
If you wish to process a complaint in an individual case, the specialist dealer from whom you purchased the relevant product is always your contact during the warranty and guarantee period. As a specialist dealer, he will be able to help you directly. For logistical and organizational reasons, we ask you to always and exclusively address complaints to the trade partner from whom you purchased the goods.
Online form for online purchases

You have ordered the product directly online via our Titan Shop? In this case please proceed as follows:

  • File the claim using the following contact site.
  • You will receive feedback from our service team.
  • Afterwards, print out the complaint form you received, fill it out & attach your copy of the invoice.
  • Send the article to:                                                                                                                                    

Markenkoffer GmbH
Junkers-Ring 4
85098 Großmehring (Interpark-Süd)

Your dealer contact

You have bought the article to be complained about from another retailer, for example online? Then please proceed as follows:

  • Contact the dealer from whom you purchased the product.
  • The specialist partner will then explain to you how to proceed and how to process the complaint.
Our contact form in special cases

You would like to contact our TITAN Service Team directly? Here you will find the form to contact TITAN.

Important for you to know
We would like to point out that by taking the above steps you are helping us to process the complaint as satisfactorily and smoothly as possible. However, these are not a prerequisite for the effectiveness or assertion of your legal claims for defects. Thank you for your assistance and understanding!
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