The manufacture of TITAN products is subject to constant controls. The various raw materials and accessories are also strictly tested before use. However, should unexpected queries arise regarding a TITAN product, please note the following:
TITAN guarantees 5 years (from the valid date of purchase) on products from the Made in Germany collection. For older products, please refer to the enclosed product tag for the warranty period.
This applies subject to the following:
The warranty covers only material defects and defects caused by poor workmanship and is limited to the product value. Damage due to improper handling, normal wear and tear, or improper use by third parties is not covered by this warranty. Scratches and dents are not covered by the warranty. Please note: Polycarbonate can also become dented. This is a property of the material, not a material defect and therefore not a reason for complaint. The same applies to accumulations of metallic particles, which may occur in part due to the injection molding process of the frame.
The warranty is valid only upon presentation of the proof of purchase. In the case of valid warranty claims, the repair obligation can be averted by exchange at the discretion of TITAN. Further claims for compensation of any kind are excluded. This warranty is in addition to the legal rights.
In the event of a warranty claim, please contact your specialist dealer.
In addition, we would like to make the following recommendations:
Transport damages are damages caused by third parties and must also be handled by them. Check your luggage for damage immediately after each trip at the baggage claim (if possible before the customs check). If you find any damage in transit, make a complaint immediately, both verbally and in writing, to the information desk of your transport company (airline, shipping company, bus company, etc.) and have the damage confirmed in writing. Immediate notification of any damage that has occurred to the responsible carrier usually results in prompt and generous settlement of the claim.