WARRANTY

Warranty At TITAN, we combine the highest standards of quality, functionality and design with genuine German engineering and manufacturing expertise. Our ‘ TITAN ’ products are crafted in Obernzell near Passau in Lower Bavaria with the aim of creating durable and reliable companions for your travels. ‘Made in Germany’ stands for precision, innovation and uncompising quality. Every product is developed, manufactured and carefully tested to high standards. Should there nevertheless be a reason for a complaint, we are of course here to assist you.

This warranty is a voluntary manufacturer’s warranty provided by TITAN. Your statutory warranty rights in the event of defects against the seller from whom you purchased the product remain unaffected by this warranty. Exercising these statutory rights is free of charge. This warranty neither restricts nor replaces your statutory rights.

Warrantor

TITAN is a trademark of...

travelite GmbH + Co. KG
Memory ring 70–72
22143 Hamburg
Germany
Email: hello@titan-bags.com

Which products are covered by the warranty?

This warranty applies to TITAN products, provided that a TITAN warranty is specified for the product in question. For accessories, electronic components, batteries, rechargeable batteries, cables, adaptors or similar parts, this manufacturer’s warranty applies only if this is expressly stated for the product in question. Your statutory warranty rights against the seller remain unaffected.

Who is eligible to make a claim under the warranty?

TITAN ’s warranty applies to the original purchaser or first user of the product. If you received the product as a gift, you may also claim under the warranty provided you can present valid proof of the original new purchase. Acceptable proof includes, in particular, an invoice, receipt or similar proof of purchase showing the date of purchase, the retailer and the product. The warranty begins on the date of the original new purchase. Transferring ownership, reselling or purchasing a second-hand product does not restart the warranty period and may invalidate the warranty if no valid proof of the original new purchase is provided.

Duration of the warranty

TITAN ’s warranty commences on the date of the original purchase. The warranty period applicable to the respective product, as stated on the product page and in the warranty information accompanying the product, shall apply. Please keep your proof of purchase in a safe place. It forms the basis for the assessment of any warranty claim.

We provide a 10-year guarantee (from the valid date of purchase) on our ‘ TITAN ’ products made in Germany (excluding the Mervus, Prior and X-Ray series). For older ‘ TITAN ’ series products that are no longer part of our range, please refer to the product tag that came with your case at the time of purchase or to the table below for the warranty period.

What the warranty covers

TITAN ’s warranty covers defects in materials and workmanship. In the event of a valid warranty claim, TITAN will, following an assessment of the individual case, decide whether the product will be repaired, replaced with an equivalent or comparable product, or whether another appropriate solution will be offered (for example, by providing a spare part).

Should an identical product, colour or spare part no longer be available, TITAN may offer a comparable product or spare part. The warranty cover is always limited to the relevant TITAN product.

What is not covered by the warranty

The warranty does not cover damage or alterations unless these are attributable to a material or manufacturing fault. This includes, in particular, normal signs of wear and tear such as scratches, dents, scuff marks, stains, discolouration, patina, as well as visual wear and tear on prints, decorative elements, coatings, surfaces or similar design features resulting from use, provided that the functional usability of the item is not significantly impaired.

Also excluded from cover is damage caused by improper use, overloading, use for purposes other than those intended, falls, accidents, crushing, severe external impact, transport or handling by third parties, in particular by airlines, rail, bus, shipping or other transport companies, moisture, extreme temperatures, chemicals, improper cleaning, unauthorised repairs, alterations or modifications, as well as normal wear and tear of wear-and-tear parts, provided there is no material or manufacturing defect. The warranty does not cover damage to the contents of the luggage or any other consequential damage, to the extent permitted by law.

Damage caused during transport

Please always check your luggage as soon as possible after every journey, particularly immediately after collection. This is because damage caused by transport or third-party handling is generally not covered by the warranty, as it is attributable to improper handling.

Please therefore always report such damage immediately and directly to the relevant carrier or the party responsible, and obtain written confirmation of the damage. If it is unclear whether damage was caused by transport or by a material or manufacturing fault, your retailer or TITAN can investigate the matter. It is usually still possible to report the damage to the carrier within a certain period after the journey.

The quickest way to get help: your retailer

In the event of a complaint or warranty claim, please contact the retailer from whom you purchased your TITAN product in the first instance. This is usually the quickest and easiest way.

Our dealers know the products, have experience in carrying out an initial assessment of damage and can often immediately determine whether a repair is possible, a spare part is available or another solution is appropriate. Minor servicing work can often be carried out on the spot or arranged quickly.

Our retail partners also have well-established communication, service and logistics channels with TITAN. This usually means your enquiry can be assessed and resolved more quickly. Your statutory rights vis-à-vis the retailer remain unaffected.

Should it not be possible to resolve the matter via the retailer, you are, of course, welcome to contact TITAN directly.

Procedure in the event of a warranty claim

BIn the event of a warranty claim, please proceed as follows:
1. First, contact the retailer from whom you purchased the product.
2. Please have your proof of purchase to hand, or, in the case of gifts, proof of the original purchase.
3. Please provide the product name, series and, if available, the item number. You will find the item details on a sticker or label inside your product.
4. Describe the damage as accurately as possible and attach clear photographs.
5. Please state the country in which the product is currently located.
6. Please only return the product if you have been asked to do so by the retailer or by TITAN.
7. Please wait for a response regarding the next steps.

The clearer and more complete the information is, the quicker your enquiry can be processed.

Geographical scope and handling of claims abroad

The TITAN warranty applies to products for which an TITAN warranty is stated and which were purchased via TITAN or an official TITAN sales partner that sells TITAN products.

Practical warranty processing is available in countries where TITAN has dealers, distribution partners or service facilities. If the product is located in a country without a TITAN distribution or service infrastructure, we will, of course, investigate your enquiry. However, we cannot guarantee that repairs, the supply of spare parts, assessments or other on-site services will be available there.

TITAN will decide, following an assessment of the individual case, whether a solution is possible and, if so, through which channel. It may be necessary to send the product to the original retailer, to a service centre designated by TITAN, or to another location specified by TITAN.

Postage and delivery costs

In the event of a valid warranty claim, TITAN will bear the costs of the authorised repair or confirmed replacement solution. You are responsible for the costs of delivering the product to the retailer, the designated service centre or any other specified location for processing, including, in particular, packaging, postage, transport, insurance, customs duties, taxes and charges. Return delivery to you within the country where the repair is carried out is free of charge. Any costs for return delivery to another country, as well as customs duties, taxes or levies, shall be borne by you.

This cost policy applies exclusively to claims made under the TITAN manufacturer’s warranty. Your statutory rights against the seller, including any statutory claims for reimbursement of costs, remain unaffected.

Repairs outside the warranty

Even if the product is not covered by the warranty or the warranty period has expired, we are happy to try and help. Many TITAN products can be repaired, provided that suitable spare parts are available and a repair is technically feasible and worthwhile. 

In such cases, please also contact your retailer first or get in touch with TITAN using the contact details provided on our website.

Finally ...

Repairs, replacement deliveries, the provision of spare parts or other services under this manufacturer’s warranty shall not result in the warranty period being restarted or extended. The warranty period applicable to the product originally purchased, calculated from the date of the original new purchase, remains the determining factor. Your statutory rights vis-à-vis the seller remain unaffected.