WARRANTY
The manufacture of TITAN products is subject to constant controls. The various raw materials and accessories are also rigorously tested before use. However, should there be any unexpected queries about a TITAN product, please note the following:
TITAN guarantees Made in Germany products (except Mervus and Prior) for 10 years (from the valid date of purchase). For older products, please refer to the enclosed product label or the table below for the warranty period.
| Series | Warranty period |
|---|---|
| Barbara Glint | 3 years |
| ETERNITY | 10 years |
| Highlight | 3 years |
| LITRON / LITRON Frame | 10 years |
| Looping | 3 years |
| Mervus | 5 years |
| Nonstop | 3 years |
| OVERSEAS | 10 years |
| Paradoxx | 3 years |
| Prime | 3 years |
| Prior | 5 years |
| Shooting Star | 3 years |
| Spotlight | 3 years |
| UPGRADE | 10 years |
| X2 | 3 years |
| Xenon | 3 years |
This applies in accordance with the following:
The warranty only covers material defects and defects caused by poor workmanship and is limited to the product value. Damage caused by improper handling, normal wear and tear or improper use by third parties is not covered by this warranty. Scratches and dents are not covered by the guarantee.
Please note: Polycarbonate can also become dented. This is a property of the material, not a material defect and therefore not a reason for complaint. The same applies to accumulations of metallic particles, which can occur in some areas of the frame due to the injection moulding process.
The guarantee is only valid on presentation of the proof of purchase. In the case of valid warranty claims, the repair obligation can be averted at TITAN's discretion by exchanging the product. Further claims for compensation of any kind are excluded. This guarantee is in addition to the statutory rights.
In the event of a warranty claim, please contact your specialist dealer.
We would also like to make the following recommendations:
Transport damage is damage that has been caused by a third party and must be dealt with by them. Check your luggage for damage immediately after each journey at baggage reclaim (preferably before customs control).
If you discover any damage in transit, make a complaint to the information desk of your transport company (airline, shipping company, coach company, etc.) immediately, both verbally and in writing, and obtain written confirmation of the damage.
Immediate notification of any damage to the responsible carrier usually leads to prompt and generous claims settlement.