You can easily download a free returns label from our returns portal.
Pack the item and stick the returns label onto the parcel.
As we do not include any paper documents with our parcels for sustainability reasons, please print out the order confirmation or invoice and enclose it with the return. Please ensure that the order number, starting with A....., is listed there.
You can drop off your parcel at a Deutsche Post branch. For smaller parcels, it is often also possible to use a Packstation. Please check www.dhl.de in advance to see if your parcel is suitable for this.
You have 30 days to return your parcel, and the return is, of course, free of charge for you.
We will endeavour to process the refund for your return as quickly as possible.
It usually takes up to 10 days from the date the goods are received at our warehouse for us to process the refund.
During the holiday season or over the festive period, we would ask for a little more patience. Should you find yourself waiting longer than 14 days after the goods have been received at our warehouse, please send us an email at hello@titan-bags.com
Please use the free returns label, which you can download from ourreturns portal.
If you encounter any problems creating the label, please email us at: hello@titan-bags.com
We are very sorry to hear that there is a problem with your product.
Please contact our customer service team at: hello@titan-bags.com
Please ensure you include the order number and item number of the faulty item in your email and send us a photo of the entire item and the fault.
We will get back to you as soon as possible to find a suitable solution for you.